Zenarate - Site

Active Learning & Compliance

Zenarate is the cloud-based active learning and compliance platform where customer-facing team members learn, record and rehearse the best practice conversations of top performers.

It accelerates the learning curve of agents, tellers, sales and service reps, keeping customer experiences compliant and consistent, while its workflow and tracking capabilities provide regulators and examiners unique compliance evidencing at a granular rep level.

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Easy to deploy and use with effective results

  • Learn from your peers and experts using stories
  • Practice privately using your webcam and digital tools
  • Share your best work for peer and expert coaching

New Hires

  • Weed out poor fit applicants
  • Accelerate speed to competency

Team Leaders & Coaches

  • Target group or individual needs
  • Deliver on demand & coach asynchronously

Existing Agents & Collectors

  • Actively learn peer best practices
  • Quickly adapt to new techniques and requirements

Business Leaders

  • Measure coaching quality & frequency in-house and with 3rd party agencies
  • Track agent and collector approval & demonstrate to regulators
CLICK HERE for Financial Institutions
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Customer Experience

Consistently deliver the best, compliant customer experience

Zenarate is the only software platform that enables you to drive a consistent compliant customer experience across all your customer-facing staff based upon best practices from your top performers

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Regulatory Compliance

Demonstrate your best practices to regulators and examiners

Zenarate provides tracking and reporting by agent and regulatory requirement to show examiners your industry best practice for compliance and training

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Staff Retention

Reduce cost, improve hiring, training, retention

Zenarate instills confidence in new hires and existing customer-facing staff to remove their anxiety and empower them to get it right the first time and every time

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Simple Pricing

Month-to-Month

Our pricing is simple. Monthly pricing is based on the number of seats. Adding or removing seats is easy

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Cloud Based

From 10 to 10,000+ Users

No special hardware or system purchases are necessary to run Zenarate. All you need is a computer, a headset, and an Internet connection for each rep or agent