Insights / Video / BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate
videos

BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate

See how Foundever transformed their BPO training outcomes using Zenarate’s AI-powered simulation platform. Jaie Clark, Hiring and Learning Enablement Leader at Foundever, reveals the impressive results they’ve seen across 35+ client implementations.

Key Highlights:

  • Strategic stakeholder engagement that drives organization-wide excitement and adoption
  • Accelerated certification processes – reducing 14-day programs to just 7 days
  • New agents outperforming tenured staff in customer satisfaction and handle time metrics
  • 32% improvement in handle time performance within the first 30 days on the job
  • Faster time-to-productivity with agents meeting goals in their first week

With Zenarate, BPO organizations can dramatically enhance their training effectiveness, enabling agents to excel faster and improving client satisfaction.

 

Scroll to Top