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Zenarate for Financial Institutions Empower agents and collectors to provide a consistent and compliant customer experience across all your call centers and agencies

New Hires

  • Weed out poor fit applicants
  • Accelerate speed to competency

Team Leaders & Coaches

  • Target group or individual needs
  • Deliver on demand & coach asynchronously

Existing Agents & Collectors

  • Actively learn peer best practices
  • Quickly adapt to new techniques and requirements

Business Leaders

  • Measure coaching quality & frequency in-house and with 3rd party agencies
  • Track agent and collector approval & demonstrate to regulators

The Zenarate Active Learning Compliance Platform

Zenarate is an active learning compliance platform that enables you to provide a consistent and compliant customer experience across all your call centers and agencies. Empower agents and collectors to get it right the first time and every time to reduce anxiety, lower training cost and time, and improve collector retention. Systematically track and report agent and collector compliance to show examiners your industry best practices for compliance and training using Zenarate, the industry's leading compliance technology platform.

Record and share best practices
Provide consistent compliant customer experiences

Identify Identify your top performers
Record Record top performer best practices for compliance & customer experience
Share Share & coach your call centers and agencies on best practices

Training Time

Training

Retention

Retention

Performance

Retention

Prove regulatory compliance best practices through automated reporting

Best Practice Reporting by Agent or Collector

Best Practice Reporting by Topic  

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Customer Experience

Consistently deliver the best, compliant customer experience

Zenarate is the only software platform that enables you to drive a consistent compliant customer experience across all your call centers and agencies based on practices from your top performers

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Regulatory Compliance

Demonstrate your best practices to regulators and examiners

Zenarate provides tracking and reporting by agent, collector and regulatory requirement to show examiners your industry best practice for compliance and training

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Agent and Collector Retention

Reduce cost, improve hiring, training, retention

Zenarate instills confidence in new hires and existing agents and collectors to remove their anxiety and empower them to get it right the first time and every time

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Simple Pricing

Month-to-Month

Our pricing is simple. Monthly pricing is based on the number of seats. Adding or removing seats is easy

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Cloud Based

From 10 to 10,000+ Agents

No special hardware or system purchases are necessary to run Zenarate. All you need is a computer, a headset, and an Internet connection for each agent and collector

Other Enterprise Opportunities

Zenarate is a cloud-based active learning and compliance platform used by all customer-facing departments to help team members learn, rehearse and implement top performer best practices.

  • Quickly nail critical moments of truth with audible scripting and coaching
  • Deploy, coach and track conversational training modules
  • Asynchronously practice and coach staff anywhere in the world
  • Deliver compliance requirements, best practices, and leadership messages
  • Demonstrate best practice training to regulators
  • Increase close rates with consistent, compliant, best practice implementation at scale